support.promise.com:: PROMISE Support Center ::

PROMISE Support Center Sign in to PROMISE Support Center PROMISE provides this interface as a simple way to communicate electronically with technical support 24 hours a day. From here you can register your PROMISE branded gear, Open support tickets and even get authorization to replace failed components. For the fastest service register your product in advance, before there is a problem. Registration ensures PROMISE has the details about your installation and warranty status. Step 1. Register yourself as a user Step 2. Register your product Step 3. Open a case to communicate directly with a PROMISE technical support person about your installation select English Chinese(S) - 简体中文 Chinese(T) - 繁體中文 Korean - 한국어 Japanese - 日本語 Email Id * Please Enter Your Email Id Please Enter Valid Email Id Password * Please Enter Your Password New User Registration Forgot password? PROMISE provides free technical support for products within warranty. Support hours vary per product. All VTrak Series products under warranty, have 24 hour, 7 days a week support though phone and CRM ( https://support.promise.com ). Note: Customers who purchased 24 hour, 7 days a week uplift for their non VTrak products are also entitled. All other products under warranty have phone and CRM support available from 8:00 am to 5:00 pm Pacific time, Monday through Friday (times may vary in other countries and regions). Extended warranties, 24x7 warranty uplift and phone/CRM only support contracts are available directly through technical support. For more information click here - Services and Warranties PROMISE also provides downloadable documentation and knowledge base articles for self-support. For out of warranty and off hour products. Follow these links for more information - Downloads and Knowledge Base Promise offers other support service offerings. For more information click here- PROMISE Professional Services Tech Support Contact Information: Promise Global Support email: support@promise.com PROMISE U.S.A. Phone : +1 (408) 645-3469 PROMISE Europe Phone : +31(0) 40-235-2600 Fax: +31(0) 40-256-9463 PROMISE Taiwan Phone : 886-3-5780002 Fax : 886-3-578-2390 PROMISE Japan Phone : 81-3-6801-8064 (03-6801-8064) Promise Australia Phone : 61-7-56999629 PROMISE New Zealand Phone : 64-9-9518714 Terms Of Use | Privacy Policy Copyright © PROMISE. All Rights...